Learn how we protect patient records, secure identity scans, and encrypt billing ledgers.
At Medlabs, we prioritize the confidentiality and security of our patients' personal and medical data. This Privacy Policy documents how we collect, store, verify, and safeguard all patient credentials, diagnostic orders, and secure reports.
1. Patient Profiles: We collect patient name, email, phone number, age, gender, and collection address dynamically to schedule lab collections.
2. Aadhaar Scanner Uploads: Official government scans uploaded for mandatory test verification are stored strictly within separated, access-controlled directory vaults.
3. Clinical Records: Transaction details, selected biomarker procedures, preferred timings, and certified laboratory reports are linked to secure account profiles only.
1. Collection Scheduling: Addresses are dynamically processed to coordinate doorstep phlebotomist visits seamlessly.
2. Report Dispatch: Support emails and account profiles are utilized to deliver dynamic certified lab invoices and PDF reports.
3. Telegram Webhook Signals: Telegram alerts dynamically notify laboratory super-administrators of new bookings, order references, and scheduling times, facilitating high-speed clinic triage.
We enforce robust security protocols: all data transfers operate over secure HTTPS layers, and form submissions are protected by unified CSRF tokens. Document scans uploaded to our file systems are protected from outside public access and only made accessible through dynamic, authenticated session keys.
Patients retain full control over their registered clinical profiles. If you wish to delete your Aadhaar history, update your diagnostic credentials, or clear your saved collection address from our profiles auto-fill database, please send an explicit request to our support email at info@medlabs.com.
